Dear Valued Guest,
Welcome to Lakeshore Hotel Hualien Taroko – your premier oceanfront retreat in Hualien, offering a variety of lodging styles. Whether it’s the minimalist and elegant Tranquil, the Eastern-culture-inspired and holistic Serenity, or the easygoing and lifestyle-driven The Moment Hotel Hualien by Lakeshore, guests are free to choose a stay that fits their needs and enjoy a full range of thoughtful services.
Thank you for choosing Lakeshore Hotel Hualien Taroko as your preferred accommodation. We look forward to providing you with a wonderful stay. Please review the following guidelines:
1. Sustainable Stay at Lakeshore
- Check-in time is 15:00; check-out time is 11:00.
- Speed Up Your Stay in 3 Easy Steps: Use the self-service kiosk upon arrival for quick and convenient check-in and check-out. (Not applicable: Voucher ,Ticket and Contract bookings)
- To ensure a high-quality experience, we do not offer add-on guest services. Please choose a room type that matches your party size.
- Room layouts are subject to availability upon check-in.
- Child Policy: Children under 109 cm (or aged 0–5) stay free of charge. For children 110 cm or taller (or aged 6 and above), please select “Adult” when booking.
- Family-friendly amenities such as baby cots, bed guards, and bathtubs are available in limited quantities. Advance reservation is required.
- In support of sustainability, we do not provide single-use toiletries or personal hygiene products in guest rooms. Please refer to our Sustainable Journey for more details. The Sustainable Journey with Lakeshore↗
- To save time, guests may request an invoice and receive a Fast Check-Out Card Sleeve during check-in. If no additional charges apply, simply place the card sleeve with your room key in the fast check-out box next to the elevator before 11:00 – no need to visit the front desk.
Self-Service Check-In/Out:
Self-service kiosks are available for Serenity and The Moment Hotel Hualien. Room assignment is based on availability at check-in.
2. Dining Services
Lento Restaurant (Tranquil 1F)
- Brunch: 06:30–13:30 (90-minute limit)
- If fewer than 50 guests are dining, a semi-buffet will be served from 07:00–10:00 with adjusted offerings. ↗Learn More ↗
- Dinner reservations are required:
– First seating: 17:30至19:00
– Second seating: 19:30至21:00
Manbo Tea Shop (Tranquil 1F)
Tea House (Serenity 1F)
Pet Hotel (Serenity)
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Advance phone reservations are required for pet accommodations. ↗Learn More ↗
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Weekday, weekend, and peak period definitions are based on the official 2025 Lakeshore Hotel calendar.
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The hotel uses charcoal-filtered water and reusable flasks instead of disposable plastic bottles. Please use your in-room flask to refill at water stations on each floor. Bottles are for in-hotel use only.
3. Facilities and Parking Services
Tranquil 1F Reception
- Bicycle Rental Service: 06:00–18:00 (Last rental at 17:30)
- Prairie Square Activity Rentals: 09:00–17:00
- HYPHY Fitness Rings & Yoga Mats: Available at the front desk
Swimming Pool & SPA (Tranquil 2F)
Book Store (Serenity 1F)
- A curated selection of books on Chinese medicine, yoga, spirituality, Ayurveda, travel, local literature, and children’s picture books.
- Also offers wellness items, yoga accessories, natural skincare, essential oils, and local souvenirs.
The Moment Hotel Hualien (1F)
- Fully equipped communal kitchen and DIY ingredient ordering available exclusively for hotel guests
- Local cultural and creative merchandise available for purchase in the lobby
Parking Guidelines
- Do not park in the front plaza due to tour bus access and narrow roads
- Use designated surface parking lots only
- Drive slowly through nearby village lanes for safety
Arrival by Building
- Tranquil: Park and proceed to 1F front desk
- Serenity: Park and check-in via 1F self-service kiosk
- The Moment Hotel Hualien: Park and use the 1F kiosk; for accessible parking, contact the Tranquil front desk
EV Charging (Noodoe)
- Located at B1 of Tranquil and Serenity; paid service only
- EV spaces are for charging only; please move your car once charging is complete
Shuttle Service (Reservation Required by 20:00 the Day Before Check-In)
- Hualien Station → Hotel: 14:00
- Xincheng Station → Hotel: 14:50
- Hotel → Stations: 11:00
(Not available for The Moment BFF 8-Person Dormitory Room and The Moment Mixed Dormitory Room – Single Bed)
4.Special Notices
- During black fly season, please protect your skin during outdoor activities. Bites commonly occur on ankles, wrists, neck, and face, and may cause itching or swelling. Reactions vary by individual.
- Smoking is strictly prohibited throughout the property. A cleaning fee of NT$6,000 will be charged if cigarette odors or butts are detected. Additional damage will be billed accordingly.
- Drones are strictly prohibited in and around hotel grounds to protect guest privacy. Some guest rooms and bathrooms have outward-facing windows.
- Construction of new facilities is ongoing. We apologize for any inconvenience and appreciate your understanding.
5. Membership Benefits
Sign up for Lakeshore Membership at check-in to receive a welcome gift and unlock member-exclusive points and rewards.
[Join Now – Earn 100 Points]
For accommodation-related inquiries, please contact us at
+886-3-8612000ext.1113。Or reach us via our LINE official account @HL2000
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