Guest Stay Guidelines – Lakeshore Hotel Hualien Taroko Lakeshore Hotel Hualien Taroko

Dear Valued Guest,

Welcome to Lakeshore Hotel Hualien Taroko – your premier oceanfront retreat in Hualien, offering a variety of lodging styles. Whether it’s the minimalist and elegant Tranquil, the Eastern-culture-inspired and holistic Serenity, or the easygoing and lifestyle-driven The Moment Hotel Hualien by Lakeshore, guests are free to choose a stay that fits their needs and enjoy a full range of thoughtful services.

Thank you for choosing Lakeshore Hotel Hualien Taroko as your preferred accommodation. We look forward to providing you with a wonderful stay. Please review the following guidelines:

1. Sustainable Stay at Lakeshore

• To ensure a high-quality experience, we do not offer add-on guest services. Please choose a room type that matches your party size.
• Room layouts are subject to availability upon check-in.
• Child Policy: Children under 109 cm (or aged 0–5) stay free of charge. For children 110 cm or taller (or aged 6 and above), please select “Adult” when booking.
• Family-friendly amenities such as baby cots, bed guards, and bathtubs are available in limited quantities. Advance reservation is required.

• In support of sustainability, we do not provide single-use toiletries or personal hygiene products in guest rooms. Please refer to our Sustainable Journey for more details. The Sustainable Journey with Lakeshore↗

• Check-in time is 15:00; check-out time is 11:00.
• To save time, guests may request an invoice and receive a Fast Check-Out Card Sleeve during check-in. If no additional charges apply, simply place the card sleeve with your room key in the fast check-out box next to the elevator before 11:00 – no need to visit the front desk.

Self-Service Check-In/Out:

Self-service kiosks are available for Serenity and The Moment Hotel Hualien. Room assignment is based on availability at check-in.

2. Dining Services

Lento Restaurant (Tranquil 1F)

• Brunch: 06:30–13:30 (90-minute limit)
• If fewer than 50 guests are dining, a semi-buffet will be served from 07:00–10:00 with adjusted offerings.　↗Learn More ↗
• Dinner reservations are required:

– First seating: 17:30至19:00

– Second seating: 19:30至21:00

Manbo Tea Shop (Tranquil 1F)

• Open: 10:30–21:00。↗Learn More ↗

Tea House (Serenity 1F)

• Open: 10:30–21:00↗Learn More ↗

• Dining inquiries and reservations: +886-3-8612000 ext. 1451

Pet Hotel (Serenity)

• Advance phone reservations are required for pet accommodations. ↗Learn More ↗

• Weekday, weekend, and peak period definitions are based on the official 2025 Lakeshore Hotel calendar.

• The hotel uses charcoal-filtered water and reusable flasks instead of disposable plastic bottles. Please use your in-room flask to refill at water stations on each floor. Bottles are for in-hotel use only.

3. Facilities and Parking Services

Tranquil 1F Reception

• Bicycle Rental Service: 06:00–18:00 (Last rental at 17:30)
• Prairie Square Activity Rentals: 09:00–17:00
• HYPHY Fitness Rings & Yoga Mats: Available at the front desk

Swimming Pool & SPA (Tranquil 2F)

• Includes pool, sauna, steam room, and light gym equipment
• Proper swimwear, swim caps, and personal towels are required for access
• Coin-operated washers and dryers available for guest convenience

• Complimentary Facility Access for Guests of The Moment Hotel (until Dec 31, 2025)

  • Includes use of pool, spa, bicycle rental, and fitness gear
    (Excludes: The Moment BFF 8-Person Dormitory Room and The Moment Mixed Dormitory Room – Single Bed)

Book Store (Serenity 1F)

• A curated selection of books on Chinese medicine, yoga, spirituality, Ayurveda, travel, local literature, and children’s picture books.
• Also offers wellness items, yoga accessories, natural skincare, essential oils, and local souvenirs.

The Moment Hotel Hualien (1F)

• Fully equipped communal kitchen and DIY ingredient ordering available exclusively for hotel guests
• Local cultural and creative merchandise available for purchase in the lobby

Parking Guidelines

• Do not park in the front plaza due to tour bus access and narrow roads
• Use designated surface parking lots only
• Drive slowly through nearby village lanes for safety

Arrival by Building

• Tranquil: Park and proceed to 1F front desk
• Serenity: Park and check-in via 1F self-service kiosk
• The Moment Hotel Hualien: Park and use the 1F kiosk; for accessible parking, contact the Tranquil front desk

EV Charging (Noodoe)

• Located at B1 of Tranquil and Serenity; paid service only
• EV spaces are for charging only; please move your car once charging is complete

Shuttle Service (Reservation Required by 20:00 the Day Before Check-In)

• Hualien Station → Hotel: 14:00
• Xincheng Station → Hotel: 14:50
• Hotel → Stations: 11:00
  (Not available for The Moment BFF 8-Person Dormitory Room and The Moment Mixed Dormitory Room – Single Bed)

4.Special Notices

• During black fly season, please protect your skin during outdoor activities. Bites commonly occur on ankles, wrists, neck, and face, and may cause itching or swelling. Reactions vary by individual.
• Smoking is strictly prohibited throughout the property. A cleaning fee of NT$6,000 will be charged if cigarette odors or butts are detected. Additional damage will be billed accordingly.
• Drones are strictly prohibited in and around hotel grounds to protect guest privacy. Some guest rooms and bathrooms have outward-facing windows.
• Construction of new facilities is ongoing. We apologize for any inconvenience and appreciate your understanding.

5. Membership Benefits

Sign up for Lakeshore Membership at check-in to receive a welcome gift and unlock member-exclusive points and rewards.
[Join Now – Earn 100 Points]

For accommodation-related inquiries, please contact us at

+886-3-8612000ext.1113。Or reach us via our LINE official account @HL2000

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