The Moment Hotel Hualien｜Twin Room

1. Check-in time: 3:00 PM; check-out time: 11:00 AM.
2. Speed Up Check-in in 3 Easy Steps: Upon arrival, please feel free to use our self-service kiosks for check-in and check-out. They are convenient and help save time.
3. To ensure a pleasant stay for all guests, we do not offer an additional-person accommodation service. Please select a room type suitable for the number of guests in your party.
4. Guest room arrangements are subject to the room assigned for your stay.
5. Infants are ages 0–5, children are ages 6–11, and adults are aged 12 and above.
6. Family-friendly Services: Crib, bumper, and baby tub. Quantities are limited, so please make reservations in advance.
7. The Pet Hotel is located at the Shan Kuo Building. Please make a reservation for your pet’s stay by phone.
8. To ensure a comfortable and healthy environment for all guests, except for the designated smoking areas in front of the Tranquil or Serenity, all indoor spaces—including guest rooms, balconies, and bathrooms—are entirely smoke-free. This policy applies to all forms of smoking, including cigarettes, cigars, e-cigarettes, and heated tobacco products. A cleaning fee of NT$12,000 will be charged for any smoking activity detected in guest rooms, balconies, or bathrooms. Guests will be held liable for any damage to hotel property or amenities.
9. To protect the rights of all guests and maintain a clean environment, pets are not permitted in guest rooms or other indoor public areas. If a pet enters a guest room, a full-room disinfection service will be required, and a cleaning fee of NT$6,000 will be charged. Any damage caused by pets will be charged according to the extent of the damage.
10. Guest room arrangements are subject to the room assigned for your stay.
11. Definitions of weekdays, peak seasons, holidays, and special dates are subject to hotel announcements.

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