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FAQ
Facilities & Activities
Q1. Where are the pool and spa, and what facilities are available?
The facilities are on the second floor of Tranquil and include an outdoor swimming pool, heated spa pool, sauna, steam room, and basic fitness equipment.
Q2. Is the swimming pool heated?
The outdoor swimming pool is not heated, and its temperature varies with the weather. The indoor spa pool is maintained at approximately 36–38°C.
Q3. What time do the pool and spa open?
- April–October: Daily, 7:00 AM–10:00 PM.
- November–March: Friday–Monday, 7:00 AM–10:00 PM; Tuesday–Thursday, 8:00–11:30 AM and 3:30–9:00 PM.
- During Lunar New Year and public holidays, hours are generally 7:00 AM–10:00 PM.
On-site notices take precedence.
Q4. Can children use the swimming pool?
Yes. Children under 130 cm tall must be accompanied in the pool by an adult aged 18 or above.
Q5. Can I use Tranquil's pool if I'm staying at The Moment?
Until December 31, 2026, eligible guests staying at The Moment may use Tranquil's pool, spa, bicycle rental service, and fitness ring rental service free of charge. Single-bed bookings in the Mixed Dormitory Room are excluded.
Q6. Are washing machines and dryers available?
Yes. Coin-operated washing machines and dryers are available on the second floor of Tranquil.
Q7. Can I join yoga classes or craft workshops during my stay?
Yes. Morning yoga is offered from 8:00–9:00 AM, with registration required by the previous day. Mindful craft workshops are held from 4:00–5:00 PM, with registration at the front desk. Both activities require a minimum number of participants.
Q8. Can I rent a bicycle at the hotel?
Bicycle rentals are available at Tranquil from 6:00 AM to 6:00 PM, with the last rental at 5:30 PM. Please contact the front desk for details.
Q9. What activities are available at the hotel?
The resort offers a variety of activities for guests to enjoy throughout their stay.
Daytime Activities | Serenity, 2F
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Morning Yoga: Daily, 8:00–9:00 AM. Advance registration is required by the previous day.
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Mindful Crafts: Daily, 4:00–5:00 PM. Please register at the front desk.
Both activities require a minimum number of participants.
Evening Performances | Prairie Square
Enjoy live music or Taiwanese Indigenous dance performances every Friday through Sunday from 8:00–9:00 PM.
Activity details and locations are subject to the latest announcements.